Return & Exchange Policy

1. 7-Day Exchange or Credit Note Window

In alignment with B2B wholesale standards, we do not offer cash refunds. We provide a 7-day exchange or credit note adjustment window from the date of cargo delivery for incorrect dispatches, damaged items, or manufacturing defects.

2. Eligibility Criteria

To qualify for return approval:

• Apparel must remain completely unwashed, unworn, and unaltered.
• Items must retain all original brand tags, labels, and packaging sets intact.
• Packs must be returned in their complete configuration (e.g., full size set or color set). Individual pieces from a set cannot be returned separately.

3. Logistics & Reverse Pick-Ups

Jimmy Joy coordinates free reverse shipping pick-ups only for verified manufacturing defects or fulfillment errors. For general sizing and inventory exchanges, return shipping charges are borne by the buyer, or adjusted in the credit invoice.

4. Credit Note Issuance

Upon successful quality inspection at our warehouse, a digital credit note matching the invoice price of approved items will be credited to the buyer's business account balance. This credit can be applied as a payment deduction on future wholesale purchases.